Money-Back Guarantee
If you’re not satisfied with your first order, WhatsApp +(60)12-647 3438 within the first 3 days from when you receive the food. For example, if you receive the food on Saturday, please inform us by the following Tuesday if you would like to initiate a return.
After confirmation, the remaining unopened meals must be returned to Diet Your Way at the customer’s own arrangement and cost. Refunds will only be processed once the returned meals are received and the quantity verified by our team. Diet Your Way is not responsible for items lost or damaged during return transit arranged by the customer.
This Money-Back Guarantee is valid for first-time customers only. Limit one per customer.
All returning customers are ineligible for the Money-Back Guarantee. Please refer to below return/refund policy for plans purchased outside the Money-Back Guarantee.
Return / Refund Policy
The products we offer are perishable products, we cannot accept returns or delivery cancellations apart from the Money-Back Guarantee that we offer for first-time buyers.
If there are errors in your order placed, please inform us immediately (within 1 hour) after the order was placed.
If there are wrong items sent, missing items, or items delivered in damaged or spoilt condition, please inform us within 24 hours of receiving the products. We will replace it with products with the same value. In the event that replacement is not possible, we will provide a refund to the originating credit card or bank account within 14 days from the date the refund is approved, for the items which are spoiled or damaged.
Diet Your Way does not take responsibility for the spoilt or damaged products due to incorrect information (delivery address and contact details) provided by you or no recipient receiving the parcel properly on the agreed delivery day.
Please contact us immediately at Ā support@dietyourway.com.my or +(60)12-647 3438 if the items received are not the items you purchased or if it is not as expected
For any further support, you can reach us at support@dietyourway.com.my or +(60)12-647 3438.